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Guide to NBN Service Classes

Service Class
Service Class Definition
Service Class 0  The site is planned to be serviced by fibre 
Service Class 1  The site is serviceable by fibre, with no PCD or NTD in place 
Service Class 2  The site is serviceable by fibre, PCD is installed, no NTD in place 
Service Class 3  The site is serviceable by fibre, PCD and NTD are installed 
Service Class 4  The site is planned to be serviceable by fixed wireless NBN 
Service Class 5  The site is serviceable by fixed wireless NBN, no antenna or NTD in place 
Service Class 6  The site is serviceable by fixed wireless NBN, antenna and NTD are installed 
Service Class 7  The site is planned to be serviceable by satellite 
Service Class 8  The site is serviced by satellite (dish/NTD not installed) 
Service Class 9  The site is services by satellite (dish/HTD already installed) 
Service Class 10  Site is planned to be serviceable by copper (FTTN or FTTB) 
Service Class 11  Site is serviceable by copper, copper lead-in required 
Service Class 12  Site is serviceable by copper, jumpering is required 
Service Class 13  Site is serviceable by copper, all infrastructure is in place. 
Service Class 20  Site is serviceable by cable (HFC). 
Service Class 21  The property is within the HFC footprint, no drop, wall plate or NTD
Service Class 22  The property is within the HFC footprint, drop in place, no wall plate or NTD
Service Class 23  The property is within the HFC footprint, drop and wall plate in place, no NTD
Service Class 24  The property is within the HFC footprint, drop, wall plate and NTD in place.
Service Class 30  The property will be serviced by FTTC technology. 
Service Class 31  The property is within the FTTC footprint, copper lead in is required. 
Service Class 32  The property is within the FTTC footprint. Copper lead in is present but not connected to DPU. An NCD is required. 
Service Class 33  The property is within the FTTC footprint. Property is connected to DPU but an NCD is required.
Service Class 34  The property is within the FTTC footprint. It has previously been transferred to NBN and can transfer to a new provider without an installation appointment.


For reference, the PCD is the Premises Connection Device. This is a box that is installed on the outside of a property.

The NTD is the Network Termination Device and this is installed inside a property.

HFC stands for Hybrid Coaxial Cable - this is the existing cable network that is used to deliver cable TV to some homes in Australia.

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