User Guides and Instructional Videos for Call Management Console (CMC)
CMC or Call Management Console comes in two formats Insight and Report, both of these packages allow call recording to be added for $8 per end point CMC Insight Insight is our basic package which allo...
CMC Insight provides an intuitive business tool enabling inbound and outbound calls to be monitored via pre-defined dashboards and a wallboard. Insight is split into multiple sections which combine li...
CMC Report provides an indepth reporting console featuring all the features of CMC Insight as well as an extensive catalogue of reports including scheduling and threshold alarms, executive reports, cu...
Below is a glossary of terms used in the application: Abandoned Calls: An abandoned call is a call that is ended before any conversation occurs, often because the caller is frustrated with the time on...
Online User Guides CMC Insight (included in CMC Report) CMC Report 'How To' Videos First Login Business Insight Dashboards Live Tile Creator Live Tile Report Report Catalogue Schedule Reports Export/E...